Refund policy

Last Updated: October 6, 2026

At Wear It Personal, we want you to be completely satisfied with your purchase. Because many of our products are personalized, custom-made, or made to order specifically for you, please review our Return & Refund Policy below before placing an order.

Nothing in this policy is intended to limit any statutory rights you may have under applicable consumer protection laws.

1. Personalized & Made-to-Order Items

Personalized and customized items are crafted specifically based on the exact information and specifications provided at checkout. Therefore, we cannot accept returns, exchanges, or refunds for:

Change of mind or buyer's remorse.
Incorrect size, color, garment style, or variant chosen by the customer (please consult our sizing guides prior to ordering).
Spelling errors, typos, incorrect names, dates, or custom details submitted by the customer.

Please review all order and personalization details carefully before finalizing your payment.

When We Will Replace or Refund Personalized Items

We take full responsibility and will provide a prompt replacement or full refund if:

Your item arrives damaged, defective, or flawed.
You receive the wrong item, size, color, or variant due to our error.
The personalization does not match the information submitted in your original order due to our manufacturing error.
The shipment is confirmed lost in transit by the carrier.

2. Non-Personalized Items

For standard, non-personalized products, you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

In the same condition that you received it: unworn, unwashed, and unused.
With original tags attached and in its original packaging.
Accompanied by your receipt or proof of purchase (order number).

Return Shipping Costs: Return shipping costs for change-of-mind returns are the responsibility of the customer. Items sent back to us without first requesting a return authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your package upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery.

To help us resolve the issue swiftly, please email us with:

Your order number.
A brief explanation of the problem.
Clear photos or a short video showing the defect/damage, along with a photo of the shipping label on the package.

Once verified, we will arrange a replacement or issue a refund at no extra cost to you. In most cases, you do not need to send the damaged or defective item back.

4. Exchanges

The fastest way to ensure you get what you want is to contact us to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

5. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification (applicable only to non-personalized/standard items). As stated, the item must be unworn, unused, with tags, and in its original packaging.

Note: In accordance with EU Directive 2011/83/EU, custom-made and clearly personalized goods are exempt from the 14-day statutory right of withdrawal once production has begun.

6. Order Modifications & Cancellations

Because custom and made-to-order items enter the production queue quickly, any cancellation or modification requests (such as address updates or design corrections) must be submitted within 12 hours of placing your order.

Send an email to support@wearitpersonal.com with your order number and request. Once an order has entered production or has shipped, modifications and cancellations are no longer possible.

7. How to Start a Return & Refund Process

Email our support team at support@wearitpersonal.com with the subject line:

Return / Refund Request – [Your Order Number]
Our customer service team will review your request and reply within 1-2 business days with return instructions and the authorized return address.

(Please do not return items to the address printed on the shipping label; always wait for our explicit instructions and return authorization.)

8. Refund Timeline

Once your return is received, inspected, or your claim is approved, we will notify you via email:

Approved refunds are credited back to your original payment method within 5 to 10 business days.
Processing times can vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@wearitpersonal.com.
Original shipping fees are non-refundable unless the return is due to our error, transit damage, or a verified product defect.